Shipping policy

VELTRIX SHIPPING POLCY

PROCESSING TIME

All orders are processed within 1-3 business days after payment is confirmed.

During high demand periods, processing may take up to 5 business days.

DELIVERY TIME

Delivery times depend on your location and supplier: 

-South AFRICA: 7-15 business days

Delays may occur due to customs, courier issues, or public holidays

SHIPPING METHOD

VELTRIX works with reliable local shipping partners, including courier and tracking services.

All orders include a tracking number once shipped so you can follow your package.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email or whatsApp

you can track your order on the courier's tracking website.

SHIPPING FEES

-Shipping fees may vary depending on the product and locaton.

-Some promotional products may include free shipping. 

All shipping costs will be shown at checkout before payment

DELAYS & RESPONSIBILITY

VELTRIX is not responsible for delays caused by:

-customs clearance

-courier delays

-incorrect shipping addresses provided by the customer

However, we will always assist you in tracking your order.

LOST OR MISSING ORDERS

If your order is delayed beyond 30 business days, please contact our support team so we can investigate or provide a solution.

CONTACT US

For any shipping-related question:

-WhatsApp:[27+73 440 6317]

-Email:[ Veltrixbusiness05]